At Wintingo, we take Responsible gaming very seriously. We want you to have a great time playing all our exciting games. You'll enjoy your play more, if you stay in control of your gaming. It's important to remember that you should only wager what you can afford.

Self-Exclusion

If you would like to self exclude yourself, please contact support and state how long you would like to be excluded for. Please note:

If you feel that you have played too long but still have the urge to play some more, We can can also offer you the following options:  

• A minimum seven (7) day cooling off period 
• A minimum six (6) month self exclusion period*

If you choose either of these options, you will not be able to logon to your account during the exclusion period. We will make every effort to ensure that you are blocked from accessing your account. If you would like to request a cooling off period or self-exclusion, please contact our Support Center any time, day or night, for immediate action.*Please note: If a player chooses to opt for a minimum six (6) month self-exclusion period, Management reserves the right to keep all accounts closed indefinitely.

Deposit Limits

Control your gaming and play within your budget by reducing your daily, weekly and monthly deposit limits. Simply contact us with your limit requests, and our support team will implement them immediately. Please note, any subsequent requests to increase your deposit limits back to their original levels will take up to 48 hours.

Need Help?  

If after following the above self exclusion process, if you still feel uncomfortable than you should ask yourself the following questions:

• Do you stay away from work to play? 
• Do you play to escape from a boring or unhappy life? 
• When playing and you run out of money, do you feel lost and in despair, and need to play again as soon as possible?
• Do you play until your last penny is gone, even the bus fare home or the cost of a cup of tea?
• Have you ever lied to cover up the amount of money or time you have played?
• Have others ever criticised your playing? 
• Have you lied, stolen or borrowed just to get money to play or to pay gaming debts? 
• Are you reluctant to spend \'playing money\' on anything else? 
• Have you lost interest in your family, friends? 
• After losing, do you feel you must try and win back your losses as soon as possible? 
• Do arguments, frustrations or disappointments make you want to play? 
• Do you feel depression, severe or otherwise, because of your gaming? 

Underage Gaming

It is strictly prohibited to play on an online gaming site under the age of 18. Wintingo does everything in its power to prevent minors playing on its site. Should we discover an account belonging to a minor, then this account will be closed immediately and the direct relatives will be contacted. Should you know of a minor playing at Wintingo then it is your duty to inform us immediately about this.

To avoid minors accessing gaming sites we advise you to install netnanny or other similar software to prevent unauthorised members of your family and/or friends from accessing those sites from your computer.

Other Helpful Resources

There are many communities that can provide help and support to individuals who develop a gambling problem. If you feel that you may have a problem we highly recommend that you get in touch with one of the following organisations for help and assistance:  

• Gamble Aware - Provides information on how to gamble responsibly and offers advice on dealing with problem gambling, please visit www.gambleaware.co.uk 
• GamCare is a registered charity that provides confidential telephone support and counselling to anyone who is affected by problem gambling. You can contact GamCare by visiting www.gamcare.org.uk 
• GamAid is a service that aims to provide an online safety net to online gamblers wherever they are located. For more information visit www.GamAid.com  
• Gamblers Anonymous - Gamblers Anonymous is a fellowship of men and women who have joined together to share their experiences, try and solve their common problems and thereby help others to recover from gambling problems. Gamblers Anonymous can be contacted by visiting www.gamblersanonymous.org